F.A.Q & Shipping

How long will it take to receive my order?

The shop is managed by me and all orders are packed and fulfilled by me as well. 

My goal is to ship your order to you the following Monday after you place your order.

You receive an email with the tracking number as soon as your item ships (if included).

Once shipped, most domestic orders take anywhere from 1 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 6 weeks but can even extend by 3 months in rare cases.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays through customs. All packages are sent from the EU.

 

What is this store's return and exchange policy?

Due to the size of my shop, I cannot offer any refunds/returns or new products yet if they were damaged in transit.

Once I pack and send an order, it is sadly impossible for me to control, if it gets to you safely.

Do you accept orders placed outside of the EU?

Yes, though be aware that this can increase the price significantly. Shipping rates are calculated based on the weight and size of the package.

I am not responsible for any/all customs charges you may incur with international shipments.

 

Do I have to pay duty or import charges?

All orders placed by customers outside the EU may have to pay additional fees on import. This is your responsibility, it is not on the artist nor the fulfilment company.

My acrylic standee/keychain looks murky or has scratches. What do I do?

Please make sure to remove the protective film on each side of the product! I always use a toothpick, it works like a charm.

• Please do not use alcohol to clean any acrylic products.
• Do not keep the products in water for too long.
• After removing the film, the plastic can scratch, so be mindful about where you attach your keychain!